MIP #428 Presented By DIS - Data Is The Low Hanging Fruit - With John Anderson
MIP #428 Presented By DIS - Data Is The Low Hanging Fruit - With John Anderson
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Summary
In this episode, John Anderson, an industry consultant and one of the original founders of PFW Systems, discusses the need for innovation in the equipment business. He emphasizes meeting customer expectations and creating a positive customer experience. John also highlights the potential of AI and data analytics in improving dealership operations and customer interactions. He urges dealerships to embrace disruption and adapt to the rapidly changing industry landscape. Overall, John emphasizes the need for dealerships to set high standards, leverage data, and collaborate with business system suppliers to stay competitive.
Takeaways
Dealerships need to embrace innovation and adapt to the changing industry landscape.
Meeting customer expectations and providing a positive customer experience are crucial for success.
AI and data analytics can improve dealership operations and customer interactions.
Dealerships should set high standards, leverage data, and collaborate with business system suppliers to stay competitive.
Chapters
00:00 Introduction
00:33 Background and Journey
03:24 The Need for Innovation
05:13 Disruptors in the Industry
06:28 The Impact of AI
09:05 Meeting Customer Expectations
10:17 Utilizing Data for Predictive Maintenance
11:26 Setting Customer Expectations
13:01 The Importance of Customer Communication
14:54 Creating a Positive Customer Experience
16:36 Emulating Successful Companies
20:19 Adapting to Changing Customer Expectations
21:53 Collaboration with Business System Suppliers
23:11 The Importance of Data and Visionary Roles
25:02 The Need for Industry Investment
26:23 The Lack of Innovation in Dealerships
28:32 Harnessing the Power of Data
31:09 The Rapid Pace of Change
33:48 Preparing for Disruptions
36:22 The Need for Innovation in Dealerships
37:00 The Importance of Keeping Up with Change
Click to Watch:
https://youtu.be/G42c7KB90qQ
Presented By @AxonTire @AgDirect @IronSolutions @randallreilly @Fusable @Valleytransinc
Music By: @TalbottBrothers
Host: @casey9673
#agequipmentbusinesstal #letsgomovesomeiron
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